Meet Customers Where They Are with AI in Every Channel.
Unify customer interactions and automate personalized journeys that drive engagement and growth. Leverage AI to deliver the right message at the right moment, across every channel. Turn insights into actions that increase conversions, loyalty, and revenue, while scaling effortlessly.
Customer Experience
An omnichannel customer experience delivers consistent, personalized interactions across every touchpoint including email, SMS, WhatsApp, web, mobile, and in store throughout the entire customer journey.
It’s more than marketing; it’s about creating a connected experience from discovery to purchase, support, and every follow-up along the way. By combining real-time data with intelligent automation, brands can orchestrate every interaction seamlessly, making each customer journey feel personal and effortless.
Marketing Automation
Coordinate and personalize customer engagement across email, SMS, WhatsApp, push notifications, web, and in store all from a single marketing automation platform.
AI-powered marketing automation and a unified customer profile ensure every message is consistent and personalized, whether someone is opening an email, browsing in store, chatting on WhatsApp, or receiving a promotional SMS, without manual juggling across tools or teams.
Unlike platforms that patch together point solutions, cXpify omnichannel marketing automation delivers real-time customer insights and AI-driven personalization, giving brands complete control over every touchpoint.
Designed for the way customers interact with brands and how marketers work, modern omnichannel marketing automation goes beyond simply adding new channels it unifies messaging around a shared customer data foundation.
Messaging
One Platform for Every Message
Manage every type of message in one place from promotional email campaigns to two-way chats across SMS, push, WhatsApp, and more. Every interaction draws from the same real-time customer data, making each message feel personal.
AI-Driven Orchestration
Smart AI-powered routing delivers messages on the channels your customers engage with most, based on real-time behavior.
Context-Rich Messaging
Conversations are informed by past behavior, purchases, and preferences to deliver relevant, personalized experiences.
Two-Way Experiences
Support conversational messaging natively on WhatsApp, RCS, web chat, and DMs for deeper engagement.
